Using Journal fields and journal input

[prabakar_naraya]

I am using the ServiceNow business edition and trying to create a new application.

Steps done to date:

1, Create a new table by extending the TASK table

2. Personalized the form layout to have different sections that are displayed as tabs

3. In one of the the tabs, I have selected the "Additional Comments" field to be displayed.   This field is defined as a "Journal field"

4.   When I enter data into the "Additional Fields" column, the data is saved.   However I cannot get a Journal listing of the prior "Additional Comments" nor can I see the last entered comment in the journal field.

Is it possible to get the Journal listing on the form?

I will be happy to provide any additional information needed.

Thansk,

Prabakar Narayan

[She Sull]

Prabakar narayan,

I had issues with this too. You should just need a Journal field as specified here in the wiki.

Here's what it looks like on the demo site:

If you right click on the field to show the field details what do you get?

Hope that helps.

- Sherry

[prabakar_naraya]

Thanks for the input Sherry. The comment on this field show if as a journal input.   I am assuming it needs to be of type "Journal" to be seen here.   I have the Business Edition which is watered down on some of the Functionality from the Enterprise Edition.

I

[She Sull]

Yes, you want the type to be Journal, not Journal Input.   Did that work for you?

Thanks,

- Sherry

[prabakar_naraya]

Thanks Sherry - It sure did work once the field I selected was "Journal" and not "Jounal Input"