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‎07-22-2025 10:58 PM
I have a requirement to give 5 variables as checkbox under a label named " enviornment" and this label and checkboxes should be visible only if request type is "add".
Selection is mandatory for the checkbox.
below are the variables summary
request type -select box -Add,delete,update (value)
Environment -label
prod-checkbox
dev-checkbox
test-checkbox
uat-checkbox
qa-checkbox
i created a Ui policy with condition as request type is add and in the UI action have provided the checkbox values as visible.
But when loading the form am getting the label and any random value which i made in UI action coming up before selecting the environment.
Ho to make the label and field visible only once the request type is selected. If no value is selected (request type is none) then environment label and checkboxes should not be visible.
Solved! Go to Solution.
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‎07-22-2025 11:29 PM
Hi @Roshini ,
Can you check whether you have marked label or checkboxes as Mandatory in Variable level. If so, remove it and Make the Environment label mandatory and Visible only in UI policy
If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
Thanks, GP
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‎07-22-2025 11:00 PM
please share UI policy you configured screenshots
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-22-2025 11:29 PM
Hi @Roshini ,
Can you check whether you have marked label or checkboxes as Mandatory in Variable level. If so, remove it and Make the Environment label mandatory and Visible only in UI policy
If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!
Thanks, GP