Variable not transferring to RITM

pagdenl
Giga Expert

We just upgraded our DEV instance to London Patch 1.  First thing I noticed is when a request comes in one of the variables is not transferring over to the RITM.  It is a required field when you complete the request.  Why would it not transfer over?

1 ACCEPTED SOLUTION

Brad Tilton
ServiceNow Employee
ServiceNow Employee

What kind of variable is it? Is it possible there is a client script or security running against the catalog item that only applies on the ritm form? Also check to see if there is a client script running on the RITM.

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13 REPLIES 13

correct

Brad Tilton
ServiceNow Employee
ServiceNow Employee

If the variable shows and and doesn't have a value, you might try running the variable debugger on the catalog item form to see if anything is clearing out the value at some point:

https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/service-catalog-manag...

I did that earlier and the only thing I see that might be a problem is the error listed above.

 

Here is what I am getting

 

07:34:47 (482)sc_req_item.doERROR: invalid field ('VE7437995f4f9823007a13e57d0210c7a9') passed to g_form.hideFieldMsg

Brad Tilton
ServiceNow Employee
ServiceNow Employee

I would add some logging on the created record in the form of an insert business rule to try to pinpoint where you're losing the value. Also, if you've deactivated all the client scripts and are still seeing a JS error I would investigate that a bit more.

Brad Tilton
ServiceNow Employee
ServiceNow Employee

What kind of variable is it? Is it possible there is a client script or security running against the catalog item that only applies on the ritm form? Also check to see if there is a client script running on the RITM.