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09-07-2018 06:31 AM
We just upgraded our DEV instance to London Patch 1. First thing I noticed is when a request comes in one of the variables is not transferring over to the RITM. It is a required field when you complete the request. Why would it not transfer over?
Solved! Go to Solution.

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09-07-2018 06:36 AM
What kind of variable is it? Is it possible there is a client script or security running against the catalog item that only applies on the ritm form? Also check to see if there is a client script running on the RITM.
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09-07-2018 06:49 AM
correct

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09-07-2018 06:59 AM
If the variable shows and and doesn't have a value, you might try running the variable debugger on the catalog item form to see if anything is clearing out the value at some point:
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09-07-2018 07:26 AM
I did that earlier and the only thing I see that might be a problem is the error listed above.
Here is what I am getting
07:34:47 (482)sc_req_item.doERROR: invalid field ('VE7437995f4f9823007a13e57d0210c7a9') passed to g_form.hideFieldMsg

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09-07-2018 07:31 AM
I would add some logging on the created record in the form of an insert business rule to try to pinpoint where you're losing the value. Also, if you've deactivated all the client scripts and are still seeing a JS error I would investigate that a bit more.

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09-07-2018 06:36 AM
What kind of variable is it? Is it possible there is a client script or security running against the catalog item that only applies on the ritm form? Also check to see if there is a client script running on the RITM.