I am setting up an request that requires follow up items from the assigned technician. I created the variables that need to be completed on the task. I only want the variables to be visible in the task for the technician to complete.
I created a UI Policy that hides the visibility of the variables and checked the boxes for Applies to the catalog item view and Applies on requested items; It does not apply to catalog tasks.
I selected the variables I wanted to see in the task using Variables on Task Form on the catalog task in the workflow.
The problem is only two of the 5 variables I selected show up on the task.
As a test, I deactivated the UI Policy and only the tasks that were not selected on the catalog task in the workflow and the 2 original variables show up on the task. What could be causing this behavior?
I do not have any other UI Policies or Client scripts affecting these variables.
Not sure if it makes a difference but only the Label and Select type variables showed on the task. The Yes/No and Multiline text variables did not show up.
I am new to ServiceNow and would appreciate any assistance.
Thanks!
