Variables not visible after the Custom with Label variable type

[devendranarun]

Hello All,

2 variables (List collector and single line text) is not visible in the Requested item.

These variables are after a "Custom with Label" variable type which has a macro.
This has an onLoad client script.

I see that the visibility is not set to false.
Also, for testing, i have disabled the client script, and the variable but still the result is same.

Any help would be highly appreciated!

Best Regards,
Arun Devendran

[Aman Singh_]

Hi,

Few check.

Are the variables available on the catalog item view that is while ordering?

If yes, then check the boxes applies on Requested Item is true or not & UI Policy/client script applied on those variable to set the visibility is true or not

Mark ✅ Correct/helpful, if applicable, Thanks!!

Aman

[Aman Singh_]

@devendranarun 

I just wanted to check-in on this and see if my reply above helped and guide you Correctly.

If so, please mark appropriate response as correct & helpful so that the question will appear as resolved for others who may have a similar question in the future.

If not, please let us know if you need some more assistance.

Thanks,

Aman

[Gaurav Shirsat]

Hello

Can You check any of Your Catalog UI Policy Which is Making Your Variable Visibility False.

Or Check Your any of the onLoad Catalog Client Script which Might be causing those variable to ReadOnly on RITM Form View. Same Applies on RITM View might be checked there

g_form.setVariablesReadOnly(' Your Variable Name',true);

or g_form.setReadOnly('Your Variable Name',true);

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat

[Ankur Bawiskar · Accepted solution]

@devendranarun 

It would be nice if you share the catalog item variable configuration image and how the form looks like?

Did you debug by inactivating all the client scripts or ui policies?

Regards
Ankur