created 2m ago in Service Management Hi Community Service Portal KB article does not show the images for End users but as a admin i'm able to see the icons in KB page if anyone had an idea about how to fix appreciated. Attached images with...
Hi All,I have been trying to make the change calendar visible to all users via the Public role. I can get this to work by setting the Change Request [change_request] -- None -- as read only to the Public role and this I can see works as expected. But...
I just cloned from production to our dev instance and lost the contents of three completed update sets, even though I excluded the sys_update_set table and created a data preserver for it. I had planned to move those update sets to production before ...
Hi Everyone,I'm trying to automatically close a service catalog task based on and end user clicking on a link in an automatically-sent email. Here's the inbound action script that I'm trying to use:closeUserAcceptanceTask(); function closeUs...
We have a custom table that holds our user on boarding and off boarding details. One of the fields we have is called 'last day of duty'. This gets populated on a users resignation/contract end date. I'm trying to write a script for a scheduled job t...
We started using Major Incident Workbench to manage our major incidents. I would like to see a quick summary of Actions Taken during the major incident. Is it possible to view only the actions taken or is it possible on the Post Incident Report t...
First in the RITM the work notes in the RITM was updated with the following "Configuration item assigned from stock". When we looked into the CI and the associated Asset we found that "Stock" was not it's previous state. What is the purpose of this w...
I need a report/Dashboard on few Scheduled Jobs that were successful and that failed . Thinking of using (sys_trigger) table . 1. what would be the state after the Job failed , would it return back to Ready , populating "Last Error Field"? 2. When d...
Hello , I have two variables Reference and lookup selectbox both referencing same table. My requirement is: Both are referencing Business Application table. However the lookup select box field's lookup value field is install_type How to populate the...
Hi All, I have a requirement , that after creating a catalog task where we need to check as whether we get any "Additional comment" from user or else it should wait for 7 days and should trigger a notification to the user. So in the workflow I am usi...
Hi Folks, I want to show only 20 records that are opened for the user. function refineQuery(current, parent) { var qc = current.addQuery("opened_for", parent.opened_for); current.addQuery("sys_id", "!=", parent.getUniqueValue()); current.orderByDesc(...
Hi, These are stages in my project instance After Platform Manager has approved- I want Justification, Risk and impact analysis, Backout plan, Test plan, Validate and Communicate Plan, and Implementation plan (on Schedule tab) fields to be read-onl...
I have an inbound action that checks for an email address using email.direct but the if statement i the script appears to evaluate as false when the address is in also in the CC field. So the purpose of the if statement in the script is that if one ...
Hello, I am experiencing a problem whereby a set of Active Directory groups sync to ServiceNow via LDAP, but the memberships only partially carry through. What I mean by partially carry through is that some of the memberships appear on some groups, s...
Hi All, I am trying to fetch the value of task number(task_id) i.e. change number from Assessment Instance (asmt_assessment_instance) table as soon as a record is inserted using a BR Please refer below screenshot for BR and table BR is created After ...
