Resolved! I was not able to use "Filtered list" in menu item
I was not able to use "Filtered List" in the menu item..I am getting the error like below screeshot..
Forum Posts
Resolved! How to set delay in scheduled job for every run?
Hi, I am using a scheduled job in which I am getting the records from a table and performing action on every record in while loop. Now I want to set some delay for every iteration in while loop, how to achieve it? var csa = new GlideRecord('cmdb_ci_c...
Hide UI Action buttons based on choice field
Hi, My requirement: I have created choice field with choice1,choice2,choice3,choice4. i have a ui actions 1. manager approval, 2. justify If i select choice1 or choice2 visible manger approval ui action or if select other options i need visible justi...
Find all indidents that was assigned to a que at some point
Hello, I have a reporting problem. I want to know all the tickets that originated from a particular queue. I can pull a report for a primitive condition of "contact type" but still the numbers would change if someone tinkers with it. For this pr...
Resolved! Wait for condition in scheduled job script.
Hi, I am using a schedule job, where I am querying the records from a table and doing some action for the retrieved records. Now I want to have delay between each record to get that action done (one after the other after few seconds). Could anybody h...
Resolved! How to change User time zone from Service Portal
Hi,End users have access only to Service Portal and need to change Location, time zone etc from Portal. When I click on User Profile I find an option to change Location, but there is no option to change Time Zone. How can user change time zone from p...
Resolved! How to wait for a date (Service Catalog variable) using the 'Wait for condition' workflow activity
Hello, I have a Service Catalog item with a date variable. I want to wait for that date before proceeding on in the workflow using the "Wait for condition" workflow activity. I have tried multiple conditions but I cannot get this to work correctly. ...
Meeting room
Hi, Good afternoon. I need help or an idea on how to create an application. I needed to create an agenda to control the use of meeting rooms in my company. In this calendar, there cannot be two records or appointments with the same time and day. ...
Get Server Operating System
Hi, We are having a select box variable (server os) where there are Windows and Linux option. We also have another variable called Server which is a reference field from cmdb_ci_server table with conditions class is Windows and Linux. Now once we sel...
Show Short Description in My Requests - Service Portal
Im sure this is out of the box, and I am just not finding it. I have a request from senior management that in the Self Service Portal to add the Short Description to the Requests view This is what we currently see We want to add the short descriptio...
Resolved! To hide 'Retired' CI's under Impacted CI's in Change Record
Hello, Currently under the Impacted CI's in change record, while trying to relate or add the CI, the 'Retired' CI's are also selectable. How to make it not selectable? Operation Status = Retired I believe we may need to make the changes in the "Add" ...
Why CSS not working on modal pop up servicenow home page
Hi, I have created a pop up i service now homepage. But when I use css to hide white background shown in modal-body. css is not working. Please advicewhy css is not working on modal pop up , and how can we fix that. <div> <div data-ng-init...
To make all the field read only in RITM and TASK form once I order any ITEM.
To make all the field read only in RITM and TASK form once I order any ITEM.
How can we query glide record in cmdb table and place that cmdb value in incident record? Please correct my script if wrong
Hi, Wanted to query glide record of cmdb table and place that cmdb value in incident record is the below script correct? have written query for Glide Record for cmdb and incident table var inc1=new GlideRecord("cmdb_ci"); inc1.addQuery('cmdb_ci....
Resolved! Should I Use Workflow, Process Flow, State Model or State Flow to customize Change Requests
I want to Customize the Workflow for Change Requests. I want to add more states and define transitions for those. Also I want to create a workflow for the same. ServiceNow offers an overwhelming number ways to do this. Should I use State Models or S...
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