We are importing thousands of assets from our old asset management system into ServiceNow. In the old system, we had six classes: Computer, Computer Accessory, Electronics, Equipment, Furniture, Vehicle. Each of these classes had anywhere from four t...
Dear all, There is a new table (xyz) that i have created for one of my requirements. This new table is the child table of hr table. On my table xyz i had been trying to write an onsubmit client script to make attachment mandatory (on case or table le...
Hello all, I want to import users roles and group from excel sheet into service now users , roles and group table. Please give me the brief description for how to achieve this. Regards, Manjusha
How would I format a script to restrict to a location's country value based on a users location record.I am using Country to limit who can see certain things in the Service Catalog, and having trouble getting it to pull the right info.
Looking at a knowledge base definition record I see many categories in the related list "knowledge categories" that dont seem to come through when viewing the knowledge base (from a user's point of view such as Service Desk/Knowledge ) This came up d...
Do you allow your users to change incident priority over the life cycle of the incident? If so, how do you report on that without having an incident counted multiple times on reports? Example: The incident is a P1 but over the course of troubleshooti...
Hi , I have a requirement to hide all the categories Except "Project Tasks" under Tasks - > All Tasks How can i achieve it , can you help me where i need to make changes . In Time sheet Portal - > Tasks - > All Tasks - > we have the below categories ...
I'm involved in the testing of the Now Mobile app on company Samsung phones. We use Microsoft Intune to download apps that are restricted by company policy. The app has been downloaded for testing but it seems that there are other dependencies that t...
Hi All,How to change color of record to red in list view if priority is Critical ? Thanks
Hi All I have been asked to submit server stats for my servicenow application . The ask is to find CPU utilization , memory utilization , server stats for my snow application . Please guide
we have a Flag Article option for the knowledge Articles in native service now screen but the flag Article, is not available in portal side.
So anyone know what parameters to enter to hide catalog tasks, approvals, and group approvals in the service portal? I was able to use g_form.hideRelatedList("task_sla.task");to hide this in Incident form but now I need to know what to enter for thes...
Join us for another session of Ask the Experts! In this session, we'll be covering ITSM's Common Services Data Model (CSDM). The Common Services Data Model (CSDM) represents a shared set of service related definitions that span the ServiceNow® pro...
Hi All, I have created a after business rule. When change is created need to update the change record in the under parent field in release table. below is the script. var gr=new GlideRecord('rm_release'); gr.addQuery('change_request',current.sys_id);...
I have a requirement to let a user select multiple choices from a drop down list. See belowHow do I accomplish this? Can't find an OOB option for variable type that let's me do the above.
