Hi all, We have requirement for a service catalog, There is list collector variable named Type of request, referenced to u_request table. Requirement is to trigger approvals based on the request type, There are approximately 45 to 50 request typ...
How to auto close catalog task if RITM is closed complete or closed skipped. The sc task in the ritm should be closed automatically if ritm is closed.
I am looking to see what other companies are doing for a process with knowledge articles. The Company that I just started at has a current procedure with Knowledge management where KB's are tracked via the author. So when the article comes up for r...
I am trying to set up a location hierarchy and have added parent locations to multiple locations and added the tree_picker=true attribute to the task-location dictionary entry. If I click on the location field in the form, the popup box does not retu...
I have a subflow in which an action makes a REST call and sometimes due to host unresponsive issue overall flow Execution fails. I want to take an corrective action when flow fails. I tired using Error Handler in flow designer but it do not run as my...
I'm getting an ask to try and create two catalog items which can essentially work in tandem to one another. The ask specifically is to create a catalog item that a user can submit (not something like an order guide or a record producer) in which a us...
HI All, (Catalog Item) I am trying to get the variable 'location' to auto populate with the requester information. Initially, the location populates with the signed in requester because I have a default javascript in place that does that. If I chang...
Hi Developers, I need one client script for below requirement. 1. On Portal If we select "Category" -- "Strategic" -- > it should populates "Type" values are "Project" and "Enhancement". 2. On Portal If we select "Category" -- "operational" -- > it s...
Hello, I know we can send an email and text message to users when there is a new incident assigned to their group. I am wondering if there is also a way to call the users from ServiceNow when there is a new incident?Do we need to do any set-up, have ...
Hi. I just want to ask, is it possible to use the email field instead of the user_name field when using external login? Our users are synched from AD, and some of their usernames exceed 40 characters, so when they try to login, the system couldn't fi...
Good afternoon - I am attempting to create a database view to report on Catalog item variables and struggling in getting the display name of the variable to show instead of the value. I have joined the table as seen below and am pulling back the not...
I have an ask to make a custom field stand out whenever a VIP is selected. No big deal, I figured I'd just copy the style from the Incident caller field and switch up the variable. Except that doesn't work. So I looked around, found another person tr...
According to KB0539982, I can set my variable set to have different layouts, by setting the layout on the variable set and the order of the variables within the variable set. I would like to have three variables displayed across 2 columns. I have ...
Hi Community, I have created a new Record Producer on submitting a Access Request ACR0001111 record is produced in X table. the requirement is to show ACR0001111 request in My requests widget in service portal. currently all Req items and Incidents...
Need a before Query business rule which checks for a group membership of the currently logged-in User and returns some filtered records from sys_user_group table having field value Hidden=true.
