Viewing 'approvers' on the Task

germc · ‎07-09-2014

Hi guys,

We have approvals for our 'Requests' and 'Request Items' on the catalogue.

What is the best way to vew these quickly? So for example, an analyst is in a Task and needs to see very quickly who approved the overall Request and then the Request Item.

Is it best to use Relationships and have a tab on the Task or is there a better way?

If I use the flyouts on the Task to see the Request or Request Item info it doesnt show the tabs on there for the approvers. However, it does show on the actual Request.

Is there an easy way of adding it in here?

domaners · ‎07-10-2014

OKay, maybe we should go back to basics and simply try showing the Request approvers on their own. Give this a shot:

var enc = "document_id=" + parent.request;

current.addEncodedQuery(enc);

If that doesn't work, have a go at this:

var enc = "document_id=" + parent.request_item.request;

current.addEncodedQuery(enc);

If still nothing, can you upload a screenshot of a Request approval record please?

View solution in original post

domaners · ‎07-10-2014

Hi again,

As an aside, you may want to set up the list view for the approvers to look something like the attached. This gives a bit better visibility as to which approvers are on the Request as opposed to the Request Item.

germc · ‎07-10-2014

Hi Adam, thanks again.

I tried that but the Request still is not appearing.

I have attached printscreen of what I have

domaners · ‎07-10-2014

Hi Ger,

Hmm can't see a problem with that. Could you try opening a Request Item Approval and checking what field in the approval contains the Request Item number? Then go into a parent Request and do the same thing?

It may be our instances are configured differently...

germc · ‎07-10-2014

Hi Adam,

The field is 'document_id' for both. Seems strange

germc · ‎07-10-2014

It shows the Request Item approver ok but doesnt seem to filter up to the Request