Walk-up Appointment after San Diego Upgrade - Invalid appointment-type for this location

[Jerry Wong1]

Hello,

We have upgraded the post production environment from Quebec to San Diego.  Has anyone experience the following error message when booking an walk-up appointment?  For further information, the error only appears when setting the appointment type to either in-person or remote.  If we set to both then the appointment is working.  Thank you.

[sachin_namjoshi]

Do you have the location specified in the "Walk-up Experience -> Administration -> Walk-up locations" list?

Is it also listed and active in Administration -> Appointment Configurations?

Regards,

Sachin

[Jerry Wong1]

Yes i can confirm we have the location specified and is active.  We know this works as if we choose the appointment type to both which the appointment booking is working.

[Jerry Wong1]

Hi @sachin.namjoshi 

Can i check if you have seen my response to your question and do you have any further suggestions on what i can check further?

Thanks

Jerry

[sachin_namjoshi]

This error is implemented in OOB business rule "Create appointment".

Lookup your walk up config in wu_location_queue table. Code in above business rule matches appointment type config in wu_location_queue matches with constant value defined in  sn_walkup.WalkUpConstants script include.

Regards,

Sachin