Walk-up Appointment after San Diego Upgrade - Invalid appointment-type for this location

[Jerry Wong1]

Hello,

We have upgraded the post production environment from Quebec to San Diego.  Has anyone experience the following error message when booking an walk-up appointment?  For further information, the error only appears when setting the appointment type to either in-person or remote.  If we set to both then the appointment is working.  Thank you.

[Jerry Wong1 · Accepted solution]

Hi Sachin,

Thank you for your help and we have found it was to do with the appointment type variable was the issue in the appointment record producer record.

[ayesha]

Hi Jerry, detailed step by setp guide how to nevigate to record producer and what changes you made to fix the issue? I'm having the same issue. I opened a HI ticket with the serviceNow and they indicated the value for asset type is wrong.