Walk-up Experience || Appointment Work Process for Walk up Technician

Gaurav Bhatia · ‎10-19-2020

Hi,

I wanted to know on which record Walk up technician should work. wu_appointment or interaction?

When I have created online appointment from Service portal widget 'Online check-in experience' then record will inserted in 'wu_appointment' and 'interaction' tables. The state of appointment record is Ready however interaction state is 'On Hold'.

Please let know on which record Walk up technician should work?

If appointment record then how he/she will create incident/request from appointment because there is no option to do this from appointment. This option is available in Interaction record.

Can anyone let me know the flow that Walk up technician to follow to work on appointments?

Regards,

Gaurav

RaghavSh · ‎10-21-2020

1. context record in interaction specifies that (check-in or appointment)

:

22. Yes notifications will trigger irrespective of check-in or appointment

33.Not done, but seems possible, you can find the API's in "online checin experience" widget (could be helpful)

4. check "sn_apptmnt_booking_config.do?sys_id=f9bf0db9b3331300eda5a72256a8dc9d&sysparm_view=walkup_manager" and see if in your instance and see the "Availability" method.

5. No, if interaction is moved to WIP before the routing time, no notification will be triggered.

Raghav
MVP 2023

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Indira Panneers · ‎05-10-2021

Hi Raghav,

Thank you