want to update the incident number field color based on the sla percentage

[Shrinidhi Amin]

implement the color code (green / yellow / red) in the ticket number field itself at top the page based on SLA percentage

[Sonu Parab]

Hi @Shrinidhi Amin
1] Create one onLoad client script on task_sla  table. (You can take table accordingly).
2] Use below Script to set color of ticket number field.

function onLoad() {
    //Type appropriate comment here, and begin script below

    var percentage = g_form.getValue('business_percentage');   // use your field which store SLA percentage 
    //alert(percentage);

    if (percentage >= 0 && percentage <= 25) {
        g_form.getDisplayBox('task').style.backgroundColor = 'green';   // take 'ticket number' field insted of 'task'
    } else if (percentage >= 26 && percentage <= 50) {
        g_form.getDisplayBox('task').style.backgroundColor = 'yellow';
    } else if (percentage >= 51 && percentage <= 100) {
        g_form.getDisplayBox('task').style.backgroundColor = 'red';
    }



}

Please mark as correct answer if this solves your issue.
Thank you
 

[Ankur Bawiskar]

@Shrinidhi Amin 

can you share exactly where is this required? share screenshot