Wanted to show a New incident under 'Incidents Fixed By Change' Related List on Change table

[Rajamouly]

I have a customized field called' Incident' on the change form, when I add an incident to that field automatically it should show the incident in the 'Incidents Fixed By Change'  Related List.

I know OOB when we add the Change request in the Incident form, then it will automatically show the incident in the 'Incidents Fixed By Change'  Related List.

Can any one help how to achieve this requirement?

[Aman Kumar S · Accepted solution]

Hi @Rajamouly ,

Just to let you know, once you add the incident to the Change Request field on the incident form which resides in Related records section, it shows up in the "Incidents fixed by Change".

So if you want to show the incident selected on the change request form, the way to go would be to have a BR which updates the Change request field on the same incident.

Let me know if this helps!

[Aman Kumar S]

It shouldn't create a new incident, can you share the screenshot?

Are all the fields empty for the new incident?

Also, your BR is after only right and table is Change Request?

[Rajamouly]

@Aman Kumar S    Yes it is creating new incident with empty fields, In that INC we can see our change number

[Aman Kumar S]

Are you sure the backend name of the field is correct?

Check the name of the variable, script is alright.

[Rajamouly]

The backed name is'u_incident' even after changing the backend name it's not working

[Aman Kumar S]

Could you try to run the code in background script and check, eberything is fine in the script and BR.

Not sure, why it would not work, share the modified BR again