was this helpful ? yes/no, if it is No then comments is mandatory. How would we achieve this?

[Shiva prasad t]

In knowledge management, On below of the article in service portal, When we click on the feed back of , Helpful? NO, before submitting the feedback  the comments should be mandatory.

How would i achieve this?

[Community Alums]

Hi Shiva Prasad

This is available OOB with knowledge feedback functionality.

Check below for more details

https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/re...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0712422

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[Shiva prasad t]

Hello @Sandeep Dutta

In this popup , before submitting the form we need to enter details, that means the details should be mandatory before submitting. How it is possible?

[Harish KM]

Hi I dont think this is possible to make details mandatory. The KB feed back task pop up is a angular template associated with widget

You can go to this table "sp_ng_template"  and look for kb-feedback-task-modal template this is what the pop up brings up. You can try here to make it mandatory

[Harish KM · Accepted solution]

Hi  you need to clone  Knowledge Article Content widget and in client controller you can make this as mandatory. Look for the below function

    c.submitFeedbackTask = function(){
        if(!c.data.reason){
            c.flagMessage = "${Please provide the mandatory details}";
            $("#detailsComment").focus();
            return false;
        }

// add the below bold statement
        if(!c.data.details){
            c.flagMessage = "${Please provide the mandatory details}";
            $("#detailsComment").focus();
            return false;
        }
        else{
            c.submitted = true;
            c.closePopup();
        }
    }

Refer attached attachment