we unable to remove the ITIL role

[Chandu46]

we unable to remove the ITIL subscription role as an admin it has been greyed out also once we remove the agent access it is not syncing to reports 

[AndersBGS]

Hi @Chandu46 ,

Have you utilized the right application as I described earlier?

[GlideFather]

Hi @Chandu46 

As per your screenshot, it is indicating to the [sys_user_has_license] table.

I can see 3 scenarios:

• 1) Go to [sys_user_has_license] table
  • update/delete records from there if you can
  • navigate to: https://yourinstance.service-now.com/now/nav/ui/classic/params/target/sys_user_has_license_list.do
  • don't forget to change the URI above

• 2) Check the ACL to find out who can do such operation and repeat step 1):

For that you can check the ACLs:

• 3) You can go to List control and uncheck the Omit edit button:

I believe that one of the three must definitely help you, let me know if it did :))

[GlideFather]

Note:

• Omit edit button
• Omit new button
  • true means they will not be available in the list view,
  • uncheck it, save it and get back to the list to see the EDIT button,
  • but then you need to ensure that you have rights to manipulate the data

@Chandu46 

[Chandu46]

in the list controls where i can remove the subscription 

[GlideFather]

@Chandu46 

In the list control, uncheck the "Omit edit button", then go back to the list view and the EDIT button will appear.

Omit means leave out.

Do you need to remove just one subscription or multiple?

Anyways, step by step:

1. go to ANY user form and scroll to Subscription (default view most likely), click right mouse button on a column label, Configure > List Control
   
2. On the List control uncheck (make it false) "Omit EDIT button", and select edit roles (who can see and edit it)
   
3. Save it and go back to the user, scroll to Subscriptions and remove as per your need:
   

   My screenshot is empty because it is DEMO instance and I don't have any subscriptions there...

Let me know your progress, this is how to add EDIT button on the list view.

Please consider giving kudos and accepting solutions for the efforts with helping you with many details, thank you very much 🙂