What are the OOB notifications about incident tasks?

[ayano]

I can't find the record for the [incident_task] notification settings in the notification's table.

Is there an incident task notification setting in OOB?

[Chandu Telu]

Hi 

Check the below link look like there is around 6 scripts are triggering the gs.eventqueue 

Make Sure add the yourinstance name in link

https://YourInstance.service-now.com/sys_script_list.do?sysparm_query=collection%3Dincident_task%5EORcollectionINincident_task%2Ctask%5EscriptLIKEgs.event&sysparm_view=

Thanks
Chandu Telu
Please Mark ✅ Correct/helpful, if applicable,

[Community Alums]

Hi ayano,

There is an "incident events" Business Rule on the Incident Table that triggers a number of events. There are email Notifications that are defined or can be defined to send out emails based on those events. OOB there is an "incident.updated" event.

There is no OOTB notification exist for incident.task

you can configure one as an example shared in this thread:

https://community.servicenow.com/community?id=community_question&sys_id=201aec831b8e0990c465ece6b04b...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

[ayano]

Hi,

Thank you for the comment.

> "incident events" Business Rule 

Will it also trigger the creation of an incident task for a task?

Thanks and Regards,

[Sulabh Garg]

As Jaspal mentioned, No email notification OOB on Incident_task.

Hope it helps!!