what is inbound email action and outbound email action

[raghavendrarao]

what is the means of inbound and outbound email actions ,and what is the difference between the both

[Deepshikha 3010]

Hi  raghavendrarao kalangi,

Refer Postwick's reply in this thread,

Inbound means that other applications make calls to ServiceNow's REST API to get information from SN, or create/update records.  

Outbound means that ServiceNow makes calls to other applications' REST API to get information from the other application or create/update records.

https://community.servicenow.com/community?id=community_question&sys_id=59944ba9dbd8dbc01dcaf3231f9619bb

Regards

Deepshikha Pandey

[SOUMYA09]

Inbound Email Action	Outbound Email Action
Inbound email is mail sent from any user into ServiceNow. ServiceNow parses the incoming email and may or may not take action in response. When email is received, ServiceNow needs to determine: If the message is a reply, forward, or new message If there is an existing record associated with the message If the sender is a known user	Notifications send outbound email to one or more recipients in response to specific activities in ServiceNow. Notifications can be sent when: Records are inserted or updated Events are generated The Notification activity executes in a workflow The Send Email action executes in a flow

Apart from this you can refer to ServiceNow Docs.

Please mark the answer as Correct/Helpful, if applicable.

Regards,

Soumya

[Bachu Lakshmi G]

Hi raghavendrarao kalangi,

Please find difference between inbound email action and outbound email action

Inbound Email Action:

ServiceNow Inbound email actions is a configuration which tells that how and what your ServiceNow instance will respond, when it receives email from user. The responses are based on the content of the email received. Inbound emails action use conditions and scripts to perform action on the targeted table.

Outbound Email Action:

The Outbound Mail Configuration section of the Email Properties page contains properties for sending email. Specifies whether to enable or disable the outgoing mail server. Specifies the comma-separated list of email addresses to which the instance sends all email messages.

Please mark the answer as Correct/Helpful, if is helpful.

Regards,

Gnaesh

[bjhhjjh]

what is inbound email action 

whatis integration

what is worflow

if customer will get any issue in clinet script how u will help for customer