What is the purpose of Child Schedule and Child Schedule Entry in a Maintenance schedule?

svedanth · ‎10-23-2020

We were guided by Service Now developers that an appropriate way of creating a Maintenance Schedule is in the following format:

Maintenance Schedule > Child Schedule > Schedule Entry > Schedule

It was not clear why the following path cannot be used: Maintenance Schedule > Schedule Entry > Schedule

Appli · ‎10-23-2020

Hi Svedanth

Please see how maintenance schedule "Servers San Diego" is configured in PDI out of the box (perfect example I have to admit):

1) Maintenance window (aka Schedule) is introduced for server patching, scope of servers described.

2) Schedule entry (aka the exact timing for applying patches) is defined - once per week (on Wedn) from 21OO till 23:00

3) Maintenance team will not work on public holiday, hence it's reasonable to exclude all Wednesdays if they are public holidays (=make a child schedule with holidays).

So, for me: Maintenance Schedule -> Schedule Entry -> Child Schedule

Thank you

Hope it helps

View solution in original post

Willem · ‎10-26-2020

You are very welcome! I see you tried marking multiple answers as Correct. However, only 1 can be marked Correct. Consider marking the answer that helped you the most as Correct. If you think all are equally as helpful/correct, then consider marking the first answer as Correct.

In any case, thank you for marking Helpful. That helps everyone who helped you! 🙂