When any Problem Ticket closed then related incidents should automatically close

[Harshad1]

When problem ticket closed then related incidents tickets should close automatically

Is there Out Of The Box way to achieve this?

[Deepshikha 3010]

Hi Harshad Pasalkar,

I have tried with senario in my pdi you can use After Update Business Rule

// Add your code here
var vew = new GlideRecord('incident');
vew.addActiveQuery(); //Cross check only active incidents
vew.addQuery('problem_id', current.sys_id);
vew.query();

while(vew.next()){
vew.state = '7';
vew.close_code = 'Solved (Work Around)';
vew.close_notes = 'The incident is Closed/Resolved';
vew.update();
}

I also attached my docs of this pdi. Please refer this

If this solution works for you, please mark it as helpful.

Regards,

Deepshikha Pandey

[Ankur Bawiskar]

@Harshad Pasalkar 

Why not use Flow Designer with no Scripting

Example below:

Note: Remember to Save and Activate the Flow before you test

Final Flow Steps

Regards
Ankur

[Ankur Bawiskar]

@Harshad Pasalkar 

Hope you are doing good.

Did my reply answer your question?

If so, please mark appropriate response as correct & helpful so that the question will appear as resolved for others who may have a similar question in the future.

Thanks!
Ankur

[Ankur Bawiskar]

@Harshad Pasalkar 

Why not use OOB Business rule mentioned by @John Zhang ?

Regards
Ankur

[John Zhang1]

There is OOB BR that can be used. You don't need to create and just activate this BR.