When the user is changing the priority of the incident the priority should be appended at the start of the description with previous description value? Ex : Previous description is : "The Priority Value is : 5 " then user changed the urgency to 2 the

BlackCoder16 · ‎07-22-2022

When the user is changing the priority of the incident the priority should be appended at the start of the description with the previous description value? Ex: The previous description is: "The Priority Value is: 5 " then the user changed the urgency to anything and then save the form. after saving it the description should be "The Priority Value is 3";

SumanthDosapati · ‎07-26-2022

Can you try adding below script in your onSubmit client script

var desc = g_form.getValue('description');
    var start, end, new_desc;
    if (desc.includes("The priority value changed to ")) {
        start = desc.indexOf("The priority value changed to ");
        end = start + 30;
        new_desc = setCharAt(desc, end, g_form.getValue('priority'));
        g_form.setValue('description', new_desc);
    } else {
        new_desc = desc + " The priority value changed to " + g_form.getValue('priority');
        g_form.setValue('description', new_desc);
    }


    function setCharAt(str, index, chr) {
        if (index > str.length - 1) return str;
        return str.substring(0, index) + chr + str.substring(index + 1);
    }

Start from a new incident and test it.

Mark as correct and helpful if it solved your query.

Regards,
Sumanth

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BlackCoder16 · ‎07-31-2022

Yes , It's Working SUMANTH .