Whenever work notes / comments changes on the incident, it should get copied to all associated incident tasks. Also when work notes of incident task changes it should get copied to the incident. Also no notification should trigger during this activit

[punitchourey]

Hi All,

We have below requirement:

Whenever work notes / additional comments changes on the incident, it should get copied to all associated active incident tasks. Also when work notes of incident task changes it should get copied to the incident work notes. Also no notification should trigger from the record at which the work notes / additional comments are getting copied. 

Thanks

[Ankur Bawiskar · Accepted solution]

Hi Punit,

I believe you must be using business rule to trigger the REST/SOAP endpoint?

So basically you don't want to trigger API call when something updates from script but only when it is updated in some user' session?

If yes then you need to add this in the BR condition which triggers the API call

gs.getSession().isInteractive()

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur