Which servicenow role allows for mass updates on selected tickets?

[lrt]

Greetings- 

Do you know which servicenow role (non-admin) allows for mass updates on selected tickets?  I see that the ITIL role works from the list form view but to manually select 12 tickets at a time based upon updating the category would be cumbersome.  However, if we select a couple of tickets, click on the hamburger menu to Update Selected, so that it opens those tickets and we change Category to "Duplicate Incident" but we don't see the Parent field open on the form.  If the user goes into the individual ticket, the user is able to make those selections (Duplicate Incident and update the parent field).  I notice that servicenow admins can run through that same scenario and see the Parent field available.  Please advise.  Thank you.

[lrt]

Sorry for the late response.  The user can perform the the update on the form one at a time but not for a mass update.

[scott barnard1]

So if the user goes into a list

ticks multiple selections in the little square boxes

then goes to the title bar and right clicks

Do they get "update selected" context menu action?

[lrt]

Yes. 

I'm going to check w/ SN support.  Maybe the actual SN role list_dater is having problems.  Thank you for your help and efforts.