Work notes are getting disappear from my incident

[Bijay Kumar Sha]

Hi,

I'm seeing my work notes details are getting disappear from my Incident once I'm adding a work note the last one is getting disappear.

How I can retrieve the older worknotes? 

Is there any table where I can find through the Incident number. 

I know 'sys_journal_field' table which captures all the worknotes in ServiceNow. But I'm not getting anything from this.

Is there a way from where I can extend how many worknotes an Incident record can capture ?

[Ankur Bawiskar]

@Bijay Kumar Sha 

it would be better if you tell the steps to reproduce the issue along with screenshots.

Did you add activities filter to show the notes?

[Bijay Kumar Sha]

Hi @Ankur Bawiskar ,

It's like currently the latest Activity in the worknote of that Incident record is 254 which is some one has added a comment in the worknote of the INC. Once I add one more activity in the work note, then the activity from the bottom of the Work note got disappeared. 

[Ankur Bawiskar]

@Bijay Kumar Sha 

so you are saying incident has 254 records in sys_journal_field for work notes

when you add 1 more what gets disappeared?

can you share screenshots?

[Bijay Kumar Sha]

@Ankur Bawiskar , It's not happening for the records having less activities in the work note like 50,70 or even 100. Normally there are not much of activities in a record. But there are few records which are opened since last year and these are Work in Progress currently and people are putting comments and attachments and auto email trigger etc then it's getting longer.
It seems that there is some logic that an INC record keeps only certain number of Activities in the Work note, after that the older work notes are getting disappeared one by one once new activities are getting added to the INC. And some where might be it's getting captured. 

That I'm looking for, how I can retrieve the old work notes which currently not showing in the Work note of those INCs.