Work notes list not visible for non-ITIL users

[Jeff Schodde]

Scenario:

I have a custom application I created that uses a table extended from the tasks table. It has a specific user role so only those users with that role can use it. They do not have the ITIL role.

Issue:

On my form I added the "Comments and Work notes" list to display below the Work Notes field. This works fine for admins and ITIL users, but NOT for anyone with the custom user role we are using for the application (i.e. "case_worker"). The screenshot below show's what I want users with the "case_worker" role to see.

Question:

Is there a system property or something I need to change to make the work notes list visible to the users with the "case_worker" role?

Thanks,

Jeff

[ImperialCodeMon]

Hi Jeff.   I am having the same issue with my custom app.   I can write to it, but read from it.   Did you make any progress?   Funny finding you are having the same issue I am.

[ImperialCodeMon]

As a side note, I even tried adding the role to the task.work_notes read and write ACLs.   It made it visible to write (and entries to the field DID write, although it wasn't visible to that user).   When I went to the record as Admin or ITIL, the notes were there.

[Jeff Schodde]

What role do the users have who can't see the entries? Can you post screen shot of the ACL?

[ImperialCodeMon]

Based on what you wrote, the situation is the same as yours.   The role is x_abcd_project.user , and I have tried both creating an ACL for project work notes and project work notes list, for both read and write.   I also tried just adding that role to the already existing task work notes (project extends task).

Did you ever get yours working?   there was no update to this issue.

[jamesmcwhinney]

Did you ever figure out how to achieve this?