Work notes list not visible for non-ITIL users

[Jeff Schodde]

Scenario:

I have a custom application I created that uses a table extended from the tasks table. It has a specific user role so only those users with that role can use it. They do not have the ITIL role.

Issue:

On my form I added the "Comments and Work notes" list to display below the Work Notes field. This works fine for admins and ITIL users, but NOT for anyone with the custom user role we are using for the application (i.e. "case_worker"). The screenshot below show's what I want users with the "case_worker" role to see.

Question:

Is there a system property or something I need to change to make the work notes list visible to the users with the "case_worker" role?

Thanks,

Jeff

[jamesmcwhinney]

Nevermind, figured it out.

You just have to give your custom role read access to the table.work_notes field.

Giving them read access to table.* isnt enough on its own, because there is an ACL on the parent table (task.work_notes) which overrides it otherwise.

[hondaxxx]

This is correct answer