Workflow Approval User should be set to the manager

[Jared Wason]

Hi,

I am working on a workflow where the manager of the user the request is for should become the approver. In the workflow, I have added an 'Approval - User' and in the approver's section under advanced I added a line that sets the answer to the user's manager. However, when I trigger the workflow it is not sending out an approval email to the manager and is just auto approving and going to the next step in the workflow. Does anyone know what I am missing here? Thanks.

[Brian Lancaster · Accepted solution]

The code should be:

answer = [];
answer.push(current.variable.access_requested_for.manager); //you may need to add .toString() after manager.

[Jared Wason]

This didn't work but led me to the right answer. I had to do a GR call to find the manager then user .push method. Thank you for your help!

var gr = new GlideRecord('sys_user');
gr.addQuery('sys_id', current.variables.access_request_for);
gr.query();
while(gr.next()){
	if(gr.manager != ''){
			answer.push(gr.manager);
	}
}

[favian1]

Hello - Did you try:

answer = [];
answer.push(current.variables.access_request_for.manager.sys_id);

Thanks!

[Brian Lancaster]

you shouldn't need to do a glidrecord. You may need to add toString() to the second line.

answer.push(current.variables.access_requested_for.manager.toString());