Workflow Not Getting Attached RITM For Any Catalog Item

[Ayshee Chattopa]

Hi All,

I have an issue where my workflow is not getting attached to my RITM. On further investigation, I could find out that this is not happening for just one catalog item but for every catalog item.

I also went ahead and checked my Request. There I can see that my Request Workflow is as below :

This is my Request workflow :

Can anyone please help me understand as to why my workflow is not getting attached.

Thank you,

Ayshee Chattopadhyay

[Mark Roethof]

Hi there,

Can you share details about the active workflow behind the Request? Also hover over the step the workflow is pending on, what does it show?

For example like below:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn 

[Prateek kumar]

Looks like its stuck at the if condition of the REQUEST workflow.

Can you share what's in the if condition script.

[Ayshee Chattopa]

Hello Mark,

That's the issue I am facing. Workflows are not getting attached to my requests or RITMs. And this is happening not just for one Catalog item, but for every catalog item in my system.

Please refer screenshots as below :

Thank you,

Ayshee Chattopadhyay

[Mark Roethof]

Hi there,

Yes I understand this. Though again, can you share how the active workflow behind the Request looks like? See my earlier post.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn 

[Ayshee Chattopa]

Please find below the Request Workflow In My Instance :