Workflow Not Getting Attached RITM For Any Catalog Item

[Ayshee Chattopa]

Hi All,

I have an issue where my workflow is not getting attached to my RITM. On further investigation, I could find out that this is not happening for just one catalog item but for every catalog item.

I also went ahead and checked my Request. There I can see that my Request Workflow is as below :

This is my Request workflow :

Can anyone please help me understand as to why my workflow is not getting attached.

Thank you,

Ayshee Chattopadhyay

[VigneshMC]

Can you add screenshot of workflow condition ?

Thanks

[Mark Roethof]

Please share a screenshot of an active context of this workflow. See my example.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Ayshee Chattopa]

Please find below an active context of the RITM workflow as below :

[Mark Roethof]

Good information!

So is the step before the Wait for condition actually successfully performed? Is the RITM set to Complete (state I assume?)? Have you double checked the conditions on the Wait for condition?

If you Nudge the workflow, does it proceed than?

Kind regards,
Mark

[Ayshee Chattopa]

Can you please help me understand what do you mean by "Nudge" the workflow?