Workflow Not Getting Attached RITM For Any Catalog Item

[Ayshee Chattopa]

Hi All,

I have an issue where my workflow is not getting attached to my RITM. On further investigation, I could find out that this is not happening for just one catalog item but for every catalog item.

I also went ahead and checked my Request. There I can see that my Request Workflow is as below :

This is my Request workflow :

Can anyone please help me understand as to why my workflow is not getting attached.

Thank you,

Ayshee Chattopadhyay

[Ayshee Chattopa]

This is the corresponding REQ of the RITM. The state is always in Pending Approval.

[Ayshee Chattopa]

Even If I manually go ahead and make the Request - Approved, even then workflows are not getting generated.

[Mark Roethof]

Try finding the active context of the workflow (which is pending on the Wait for Condition), under Workflow > Active Context. There should be a UI Action "Nudge" there.

If you hit Nudge, is the workflow proceeding then?

Kind regards,
Mark