Security Operations: Four fantastic use cases

Session Code: BRE0385Presenter(s): Janene, MikeCompany(s): ServiceNow, ServiceNowAbstract: Want to better understand how you can address real security issues with ServiceNow Security Operations? We'll...

How BP and ServiceNow worked together to deliver digital transformation

Session Code: BRE0397Presenter(s): Roderick, Ching Wan, ChrisCompany(s): BP, BP, BPAbstract: BP shares their digital transformation story and how it was all made possible with the help of ServiceNow. ...

Intro to ServiceNow Security Operations

Session Code: BRE0383Presenter(s): JaneneCompany(s): ServiceNowAbstract: You’ve likely heard that ServiceNow has a security offering, but where does it fit into your overall security ecosystem? Come t...

Reduce security risk by connecting top-down processes to bottom-up risk management

Session Code: BRE0396Presenter(s): JonathanCompany(s): VodafoneAbstract: Most large organizations have effective top-down risk management processes. Executives define the top risks for the organizatio...

Implementing 4 languages in the MetLife ServiceNow Platform

Session Code: BRE0406Presenter(s): Kevin, Mary, VenkatCompany(s): MetLife, MetLife, Inc., MetlifeAbstract: MetLife discusses their effort to bring the Now Platform to all global employees across 44 co...

Comcast: Configuration Compliance for Symantec CCS

Session Code: BRE0374Presenter(s): Jonathan, JyotiCompany(s): Comcast, ComcastAbstract: ServiceNow provides an out of the box solution for remediating misconfigured software called Configuration Compl...

Performance Analytics & Organizational Change Management: Don't worry, be happy

Session Code: BRE0658Presenter(s): Thomas, Dan, JenniferCompany(s): Verizon Wireless, ServiceNow, VerizonAbstract: Learn how Verizon leverages ServiceNow Performance Analytics and Reporting to evolve ...

Ingersoll Rand: Modernizing the employee experience at a 147-year-old global company

Session Code: BRE0663Presenter(s): Kathy, Roseann, PamelaCompany(s): Ingersoll Rand, Ingersoll-Rand Co, KPMGAbstract: Discover how Ingersoll Rand, a 147-year-old globally diversified industrial compan...

Getting immediate business value by implementing Performance Analytics

Session Code: BRE0631Presenter(s): Michael, Mike, SimonCompany(s): Sainsbury's, Sainsburys, Sainsbury'sAbstract: Join this session to learn how Sainsbury’s uses ServiceNow Performance Analytics to col...

Reinventing the IT engagement model

Session Code: BRE0671 Presenter(s): Steven, Ryan Company(s): Dell, DELL Abstract: Listen to Dell share their story of significantly enhancing the IT end-user experience by migrating from a custom-buil...

Implementing incident SLEs (not SLAs): Lessons learned

Session Code: BRE0644Presenter(s): Tom, DeanneCompany(s): Amway, Amway CorporationAbstract: Amway shares the story about their IT partners demanding Service Level Exceptions (SLE’s). They wanted to kn...

Williams-Sonoma: Establishing trust through early detection and event management automation

Session Code: BRE0283Presenter(s): Kristen, Aaron, VINOD KUMARCompany(s): Williams-Sonoma, Inc., Williams-Sonoma, Inc., Williams-Sonoma, Inc.Abstract: In this session, Williams-Sonoma, Inc., discusses...

How Best Buy wrangled their robots: Managing bot integrations in a multi-vendor outsourced environment

Session Code: BRE0279Presenter(s): BryanCompany(s): Best BuyAbstract: Best Buy shares how they organized and centralized integrations by building and deploying a global API framework on the Now Platfo...

ITOM Health: What’s new in Event Management and Operational Intelligence

Session Code: BRE0341Presenter(s): BennyCompany(s): ServiceNowAbstract: In this session led by the head of ITOM Health product management, we'll cover the new capabilities as part of our most recent r...

From Performance Analytics and dashboards to quantifiable service level improvements

Session Code: BRE0365Presenter(s): RichCompany(s): Cox AutomotiveAbstract: You can't improve what you can't measure, and you can't measure what you can't define. In this session, we'll discuss rea-lif...

Best practices in Service Catalog design

Session Code: LAB0315Presenter(s): Shouvik, HarshvardhanCompany(s): ServiceNow, ServiceNowAbstract: Optimize your customer experience and provisioning efficiency with a ServiceNow Service Catalog. In ...

How to turn off IT help desk phones with Service Portal, Virtual Agent, and Live Chat

Session Code: BRE0626 Presenter(s): Eddy, Michael, Alex, Winnie Company(s): ServiceNow, MGM China, MGM China, MGM China Abstract: This session addresses the challenge of IT desks that are struggling w...

Risky inside and out: Transforming risk information gathering

Session Code: BRE0280Presenter(s): JulieCompany(s): City and County of DenverAbstract: In every industry, in every organization, there is a need to gather information from several sources, compile tha...

Transforming the employee experience through a shared services model at Sanford Health

Session Code: BRE0349Presenter(s): David, BradCompany(s): Sanford Health, Sanford HealthAbstract: Join Sanford Health to learn about their journey in implementing a world-class shared services model w...

Revolutionizing the global employee experience at Arrow Electronics

Session Code: BRE0351Presenter(s): AshleyCompany(s): Arrow ElectronicsAbstract: Arrow Electronics, a $26 billion Fortune 113 company with more than 18,000 employees globally, has embarked on a global ...