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Advance view rules script for knowledge

I'm working on a View Rule in ServiceNow where I need to display the "People_Zone_View" specifically when the knowledge base is "IT", and fall back to the default view for all other cases. I tried using dot-walking with current.kb_knowledge_base.name...

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Apaul by Tera Contributor
  • 971 Views
  • 5 replies
  • 0 helpfuls

Resolved! View rule script not working

Can anyone help me to fix this code?If Knowledge base is IT then the article view should be people zone view or else it should be default view. 

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Apaul by Tera Contributor
  • 998 Views
  • 5 replies
  • 1 helpfuls

Resolved! Validation Error " List & Filter Task"

Hello,  I follow all instruction for List & Filter task even multiple time submission getting below error. Can somebody help to fix!!Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Cr...

vaibhavvidh by Tera Contributor
  • 1626 Views
  • 6 replies
  • 0 helpfuls

Validation Error " List & Filter Task"

Hello,  I follow all instruction for List & Filter task even multiple time submission getting below error.  Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at the top of the...

vaibhavvidh by Tera Contributor
  • 1044 Views
  • 3 replies
  • 0 helpfuls

ServiceNow for Beginners

Hi everyone, I wanted to share something helpful for those of you who are just starting your ServiceNow journey, especially if you’re coming in with zero IT experience. When I first got started, I came from a completely different background and didn’...

Resolved! Learning ServiceNow with 0 experience

Hi Everyone, I have absolutely no experience in ServiceNow other than the Welcome to Servicenow microcert. Can anyone give me advice on where to start? I want to get certified in ITSM and then later on HRSD as my main work experience is in HR. Are th...

toni_og by Tera Contributor
  • 31255 Views
  • 8 replies
  • 18 helpfuls

Resolved! Service now releases

Is it important to know the release name and years of service now for cleaning the exam or getting job

TeenaJ by Tera Contributor
  • 1166 Views
  • 3 replies
  • 1 helpfuls

How to add a custom new field

Hi Community,  I’m looking for guidance on how to customize the email notifications sent to subscribers of a knowledge base article whenever the author updates the content.  To tailor this notification, I will need to add a custom new field. Previous...

ameliasun by Tera Contributor
  • 431 Views
  • 1 replies
  • 0 helpfuls

Resolved! Employee center My task renaming

Can anyone help me to rename my tasks? I tried with html widget and page designer. Except this name every other name can be renamed. Please help me to rename my tasks 

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Apaul by Tera Contributor
  • 937 Views
  • 4 replies
  • 2 helpfuls

Knowledge 25 Slide Decks

Hi,I am looking for the slide decks from the Knowledge 25 conference. Where will those be located if they are uploaded?

jeanderson by Tera Contributor
  • 1648 Views
  • 5 replies
  • 3 helpfuls