Knowledge Article Rating logic
Hi everyone, Regarding the Knowledge Article 5 star Rating funciton, is this counting base on the user rating since the article is published? or it will be refreshed every 30 days similar with the view count? Thanks
Forum Posts
Need to let users update reason of retirement when retiring a knowledge article.
We have a user defined field ( Reason for Retirement) on the Knowledge article form. Currently we implement an automated script where, whenever the 'Valid to' date of the KB article is breached, and the State is not Outdated, the script marks the Sta...
Resolved! CSA Exam Preparation – Studied for Xanadu, Now Taking Yokohama Version
Hi everyone,I'm currently preparing for the Certified System Administrator (CSA) exam, and I’ve just found out that the exam has transitioned from the Xanadu release to the Yokohama version. I’ve been studying extensively using Xanadu-aligned materia...
Resolved! Lists and Filters Task
Hi, In list and filter task, where I need to change the status to in progress for the priority 1-critical task, they are already labelled as in progress and even if I validate the task it is getting failed. Can you help on this. Thanks,Prathyusha.
Resolved! Book hotel room at the Venetian when coming Sunday for eLearning
They offer the bundle (event and 4 days) but if you are doing eLearning, you need to stay 2 extra nights. Calling the Venetian and was told to go through ServiceNow. Is there a link to book at the hotel through the K24 site?
Advance view rules script for knowledge
I'm working on a View Rule in ServiceNow where I need to display the "People_Zone_View" specifically when the knowledge base is "IT", and fall back to the default view for all other cases. I tried using dot-walking with current.kb_knowledge_base.name...
Resolved! View rule script not working
Can anyone help me to fix this code?If Knowledge base is IT then the article view should be people zone view or else it should be default view.
Resolved! Validation Error " List & Filter Task"
Hello, I follow all instruction for List & Filter task even multiple time submission getting below error. Can somebody help to fix!!Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Cr...
Validation Error " List & Filter Task"
Hello, I follow all instruction for List & Filter task even multiple time submission getting below error. Is the list filtered to only display active incidents? Was the list sorted so that the Priority 1-Critical incidents show up at the top of the...
KB articles created from template not redirecting to portal
We have installed KCS plugin and created few templates when the articles are creatd from the template and published when we are searching for the articles in the portal it is redirecting it to the fulfilment view but when access via url manually the ...
ServiceNow for Beginners
Hi everyone, I wanted to share something helpful for those of you who are just starting your ServiceNow journey, especially if you’re coming in with zero IT experience. When I first got started, I came from a completely different background and didn’...
Resolved! Learning ServiceNow with 0 experience
Hi Everyone, I have absolutely no experience in ServiceNow other than the Welcome to Servicenow microcert. Can anyone give me advice on where to start? I want to get certified in ITSM and then later on HRSD as my main work experience is in HR. Are th...
My experience in CreatorCon 2025 Bangalore
Its July 5th, 2025, where I had the incredible opportunity to attend CreatorCon 2025 in Bangalore—amazing event that brings together innovators, developers, and tech enthusiasts from across the ecosystem. The energy, learning, and hands-on experience...
Resolved! Service now releases
Is it important to know the release name and years of service now for cleaning the exam or getting job
getting issue in completing the micro certification(Xanadu) labs .
I'm unable to complete the task 6 or module 6 in micro certification Xanadu labs which is a creating a dashboard I'm unable to create a dashboard instead of getting a dashboard overview I'm getting platform analytics as a favourite . I'm. stucked in ...
