Knowledge forum

Do you want to be part of the AXELOS ITSM research report?

If you would like to be part of the report then why not fill in our ITSM benchmarking survey? bit.ly/ITSMsurveysocial AXELOS are at stand 906 - come and speak to us about levelling up with ITIL.

What is the sorting order in search results in KB

I created and published 2 articles with short description, Knowledge article1 and Knowledge article 2. Meta field for both is Palavi. the view count for article 1 is 5 and view count for article2 is 2. In incident form when i typed Pallavi in short d...

background script to change the assignment group of a closed incident (INC000234)

Hi All,Can anyone help me on this?Thanks in Advance.Sachin

Firefox issues?

We have a group of 5 and none of us can get Service now to work with Firefox. Nothing will load after logging in, are we missing some setting?All other browsers work fine.Thank you,Andrew

Are the Workshop and Lab Documents for K17 out there somewhere?

Are the workshop and labs files out there somewhere that I can download onto my IPAD prior to the Conference?I know in the past they were made available to download, I don't want to be trying to download all the labs and workshop material during the ...

How to open a form directly when clicked on the module

Need to open the form directly when clicked on the module option? Anyone faced similar requirement.

Which plugin is needed to enable article versioning in Jakarta

I read in the release notes, we have to activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) first. Is it the only plugin needed for enabling article versioning, meaning if Knowledge Management Advanced plugin (com.snc.kn...

Not able to view the risk assessment tab

The risk assessmenttab is missing for few changes created back in 2016. I checked and found that the plugin Change Management Risk Assessment is active. Can some one please advise on the same?

Resolved! CCDT132077 - Top 10 Plugins you're not using

Did anyone get a good look at names of the last 7 plugins - the photo I took was too grainy?

Resolved! Knowledge 17 Presentations

Will Knowledge17 presentations be available online?

Resolved! Session Materials?

Where can we download session materials?

Cannot access Knowledge 17 session and lab docs

Please check my login. I cannot find session and lab docs other than the knowledge 17 keynotes. thanks.

Knowledge17 Presentations

How can I access Knowledge17 presentations? I logged in with the K17 username and password, and followed the suggested in previous posts but couldn't find the materials. Any ideas?

Resolved! Can't find Knowledge17 materials

I read all the blog post but when I follow the directions I don't see any content slides, just blog posts Anyone know why?

Resolved! Where to get the session slides for pre-con 15PC01 A Practical Approach to Configuration Management?

Does anyone know where to get the session slides for pre-con 15PC01 A Practical Approach to Configuration Management? Thanks.

Forum Posts

Do you want to be part of the AXELOS ITSM research report?

What is the sorting order in search results in KB

background script to change the assignment group of a closed incident (INC000234)

Firefox issues?

Are the Workshop and Lab Documents for K17 out there somewhere?

How to open a form directly when clicked on the module

Which plugin is needed to enable article versioning in Jakarta

Not able to view the risk assessment tab

Resolved! CCDT132077 - Top 10 Plugins you're not using

Resolved! Knowledge 17 Presentations

Resolved! Session Materials?

Cannot access Knowledge 17 session and lab docs

Knowledge17 Presentations

Resolved! Can't find Knowledge17 materials

Resolved! Where to get the session slides for pre-con 15PC01 A Practical Approach to Configuration Management?

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