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ServiceNow Email notification event query script

I am using ServiceNow platform.I have a requirement in email notification to show the latest work notes ONLY if the work notes have been updated.Is it possible to query the events queue directly in the email notification and use that event to evaluat...

Resolved! Non-ServiceNOW Transportation Question

In the Knowledge17 Agenda there are time slots shown as transportation. I am unable to find any information on what the transportation is, how often, where the stops are, etc.   On the following website it mentions the I-RIDE Trolley. Is that the tra...

SSO and Mid server

Hi I need to implement sso for service now and have been told I need to set up a mid server to do this. I looked through some of the documentation and cannot see the relationship a mid server has to sso . Am I missing something or just not understand...

davidmeere by • Kilo Explorer
  • 2180 Views
  • 2 replies
  • 10 helpfuls

What is the sorting order in search results in KB

I created and published 2 articles with short description, Knowledge article1 and Knowledge article 2. Meta field for both is Palavi. the view count for article 1 is 5 and view count for article2 is 2. In incident form when i typed Pallavi in short d...

khasanis by • Kilo Contributor
  • 4066 Views
  • 3 replies
  • 1 helpfuls

Firefox issues?

We have a group of 5 and none of us can get Service now to work with Firefox.   Nothing will load after logging in, are we missing some setting?All other browsers work fine.Thank you,Andrew

andrewd1 by • Kilo Explorer
  • 851 Views
  • 2 replies
  • 0 helpfuls

Not able to view the risk assessment tab

The risk assessmenttab is missing for few changes created back in 2016. I checked and found that the   plugin Change Management Risk Assessment is active. Can some one please advise on the same?

rayarnab by • Tera Contributor
  • 793 Views
  • 4 replies
  • 0 helpfuls