Hello all, I am looking to create a report looking at our knowledge articles, and somehow being able to compare the Useful Count on the most recent version compared to previous versions. Is there a way to do this? So each time an article gets updated...
When searched for a KB article in Employee center, it should show the article name and number in suggested results, however it is not showing up. AI search sources/profiles - all indexed. Search Profile is also published. Still unable to look for art...
Hello community, We recently activated a new HR COE. Upon COE activation, we continued to create a new simple HR service. While the service is up and running, we have been experience multiple issues with the service including: -auto assign -Round Rob...
Hi all, I have created some article templates: I also created a Knowledge base, and contribuitors groups.When i imperson a contribuitor users, I can create a new article using any of global templates (example with How do I?)But, when i try to use "Te...
We have recently discovered some of our knowledge articles have lost their attachments. We are trying to figure out why. A couple months ago, we purged our incidents. Many of those incidents had articles attached. Those articles may have had...
I received this question in one of the Knowledge Management Acadmies and followed up with the Employee Center team for guidance. Employee Center does require a login. In order to use public knowledge articles with Employee Center, customers would n...
can read and cannot read fields are not visible on the knowledge table form view even admins1. I have checked form lay out fields are added.2 checked ACls there is no active acl on the filed level 3. checked UI policies and UI actions no luck. what c...
We would like a wiki type of knowledge to be set up to help guide our internal users. It will be similar to docs.servicenow.com that table of contents are displayed on the left side of the screen, and individual documents displayed on the right. Does...
Good day! Is there a such thing as Structured feedback feature for Knowledge Base articles in the Portal? Thank you!
Hi All, I have requirement like Customer wants to send Knowledge Article notification to Author , KB Owner and as well Content Owners.what does it "Content Owners" refers?whom did i Mention as Recipient in the notification when it is for Content Own...
Hi there, We have a knowledge base setup on our Servicenow Instance and make frequent use of User Criteria/ Can Read Cannot read, eg to limit articles e.g. by Country or Legal Entity. This works well for our employees and managers who only can find c...
As a KM Manager, there are tons of things I'm doing as I'm setting up kbs, article templates, etc., in order to institute using KM and kbs within my org. I have 100's of roles and several added as I've been going through learning and creating for pr...
Hi ,I want to be an expert in licensing ,how licenses are offered to customers and how they are customised as per needs of clients.I want to learn each and every aspect of it.How should i proceed for it any suggestions are welcome and I would be than...
