Hi all, I am trying to start the courses that my company has access to at ServiceNow Academy but it appears to me in maybe Japanese language. How can I get the courses in English? My language setting seems to be English.
We are moving to Service Operations Workspace.Along with many nice features is the option to report a knowledge gap from any incident.However, the only result I get when I fillout the form is that a Knowledge Feedback Task is created.This task does n...
A large client has their knowledge articles in Sharepoint and Salesforce - They want to migrate to ServiceNow. I am looking for a good third party tool like Knowledge Accelerators, HelpDesk Migration's Migration Wizard, PHPKB Migration Service. or A...
Hello All, does anyone know which roles are needed to create, edit knowledge blocks ? I have given a user the knowledge, knowledge_manager & knowledge_admin role but they are unable to edit them. Thanks
Dear Community Members, This post is to request survey participation from ServiceNow customers who are using or have used Knowledge Demand Insights, or have opinions to share on your expectations from an insights dashboard in your knowledge manage...
HelloThe knowledge process has been handed to me, much to my fright as my area is Incident/MI and Problem.I've been asked to look at our process and see what areas could be automated. We currently do have some basic automation, such as system generat...
I have a new client, and I see a couple of issues I want to address to re-structure they will be showing me their instance today so I want to be prepared with acceptable solutions..bare with me as its been a while since working with Knowledge.1. curr...
Are you responsible for posting or updating administrative content or employee communications (such as company policies, HR updates, or organizational announcements) on your employee portal? If so, we’d love to invite you to participate in an upcom...
Hi Everyone, I am looking for a way to create a report that will show the dates that certain fields in the knowledge article have changed. For example, the date that an author or ownership group has been changed from a previous entry. I know how to v...
Hello, Is there a way to add meta tags to articles that are currently published without having to checkout and create a new version? Thank you,Kat
Hi - We have numerous user guides (not KBAs within ServiceNow) that we want to link to ServiceNow to promote self-service and eliminate ticket creation for "Questions" or "Inquiries" related to SAP incidents. Already we have declined this import arti...
Hello community, I am wondering if there is a way to create group together the reports I create in SN. For example, I have 5 or 6 reports that I use once I month to send an update to department heads. I also have another 5 reports I look at weekly to...
Hello All, I have activated the Knowledge Management Advanced plugin recently (mainly for versioning). When i am republishing the existing article the new article versioning gets published with new version and the old version of the article moves to ...
How can I easily transfer content and formatting from a Google Document to a ServiceNow knowledge article?I'm looking for a straightforward method to move my text and formatting from a Google Doc into a ServiceNow knowledge article. Are there any bes...
Does ServiceNow have a tool that could pull knowledge articles from one system into another and then maintain the target when there are changes to the source record? Example is having some common knowledge articles in 'Instance 1' and then syncing th...
