Knowledge Base Architecture, Best Practices and considerations

[angelawheel]

Hello, We are a hospital system that has been running our intranet based on established departmental hierarchy. As we look at the knowledge base structure. Is it better to go with a 1 internally public KB and many internally private? Or 
1 KB for every department. Even though some knowledge may be shared system wide. 

Thank you, 
ARW

[eric_hemmer]

Sounds good.  Let me know if you'd like to meet with me and I'll arrange a call with you and your account team.  You can contact me directly at eric.hemmer@servicenow.com.  You'll find lots of vidoes and other examples from customers who have done this on that Community page I shared with you earlier.  

[eric_hemmer]

Hi Angela - On this page you can sign up for future meetings and also watch many of the recordings.  We've been running this group since January of 2000 and there are over 2,100 members.  By registering for a meeting you will join our group.  Feel free to reach out to me directly if you'd like to show me what you've built for your intranet portal on ServiceNow.  I've helped hundreds of customers replace their old intranets with EC Pro.  I also lead our Best Employee Experience Contest and we're open for submissions right now.