Knowledge Centre Editor source

[thomas_mail]

Hi,

Based on your requirement to align with corporate identity I was wondering if anyone knows how to access, format the editor properties in Knowledge centre, i.e., Limiting the font options, padding, alignment, etc. Setting criteria for H1, H2, H3, paragraph. We can seem to find the source for the properties. 

[Tanushree Maiti]

Before you configure knowledge center, To use the Knowledge Center plugin, you must enable the system properties before you configure the space as per following servicenow documentation:

Enable system properties for Knowledge Center • Zurich ServiceNow AI Platform Capabilities • Docs | ...

Knowledge Center article editor • Zurich ServiceNow AI Platform Capabilities • Docs | ServiceNow

[HamedTahaH]

Hi,

To configure or control the Knowledge article editor properties (H1, H2, formatting options, alignment, etc.), please check the following:

1. Navigate to:
System Properties > All Properties
2. Search for:
glide.ui.knowledge.use_html_editor
or related HTML editor properties.

3. If using TinyMCE, check:
System UI > HTML Editor Configuration

4. Review the "Toolbar" configuration to control:
- Heading levels (H1, H2, H3)
- Alignment options
- Font styles
- Padding or formatting restrictions

5. Also verify:
- The Knowledge application scope
- ACLs on kb_knowledge table
- Any UI Policies or Client Scripts affecting the editor

If customization is required beyond OOB options, consider:
- Cloning the editor configuration
- Applying changes via UI Script or property override

Please test changes in sub-production first.

Let me know if this helps.
Please mark helpful if resolved.

Thanks

[thomas_mail]

Hi glide.ui.knowledge.use_html_editor doesnt appear to exist. HTML editor would control HTML editing across the entire platform would it not? Not something I would want to do. Also not sure Knowledge Centre properties tie into Tiny MCE anymore do they?