Users cannot use an article template in scoped app

[Fer Ortiz]

Hi all,

I have created some article templates: 

I also created a Knowledge base, and contribuitors groups.

When i imperson a contribuitor users, I can create a new article using any of global templates (example with How do I?)

But, when i try to use "Test template" which is created in Employee Center Core application, the user just see the following: 

I know that every article template we create, has a related table created in "sys_db_object". I have checked it and the configuration is following:

Is there any other permission that i have to configure to allow users use that template?

Thanks in advance

[Sumanth16]

Hi @Fer Ortiz ,

Please refer to below thread:

https://www.servicenow.com/community/developer-forum/how-to-use-template-for-kb-articles/m-p/1363088

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Fer Ortiz]

Hi @Sumanth16 . I was trying to use KB Templates (I mean custom tables extending from knowledge).

I reviewed ACL, cross scrope, ui policies, etc. Nothing was found.

We decided to create a knew article template in global scope. That was the solution.