Right click menu missing on knowledge documents after upgrading to Tokyo.

[Lisa LeMaster]

It is now just a Link option instead of the previous windows menu, accepting spelling suggestions, copy paste, etc.  See screen shots.  

[Mike_R · Accepted solution]

See this article from SN

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1189657

Description

In Tokyo, it is not possible to right click - paste in an HTML field

Steps to Reproduce

Login to instance .Two ways to see behavior.
First way:
1. Firstly, open an existing change_request or incident record.
2. Click on the 3 dots (more options) at the top of page and select "Email" to open the email client.
-- Note the body of the email is an HTML field (uses TinyMCE)
3. Use Cut / Copy or CTRL+C to capture some random text to paste into the field.
4. Attempt to right click in field to select "Paste" to paste some content into this field
--NOTE there is no option to Cut / Copy / Paste from this field.
5. It is possible to use CTRL+V to paste the content into this field.

Second way (see recording attached):
1. Open a new kb_knowledge record / article
-- Note that the Article body is an HTML field
3. Use Cut / Copy or CTRL+C to capture some random text to paste into the field.
4. Attempt to right click in field to select "Paste" to paste some content into this field
--NOTE there is no option to Cut / Copy / Paste from this field.
5. It is possible to use CTRL+V to paste the content into this field.

In San Diego, the right click menu displays options such as cut/copy/paste but in Tokyo it only shows "Link"

Workaround

This is expected behavior and by design in all currently supported releases which uses TinyMCE Version 5.
Starting from TinyMCE version 5 we have to use control + right click to enable context menu.

[Lisa LeMaster]

Thank you for the quick reply!

[Pam Calvey]

Mike you may not know, but was this by design of TinyMCE, or ServiceNow? If it was ServiceNow what is the advantage of the right-click only operating the link button?  Hoping someone from ServiceNow will weigh in here.