App Engine License is denied

[shreyashett]

Hello Please help with finding app engine license I had app engine earlier but after my instance gor resetted I am not able to access app engine studio its asking license so anyone please guide me with the same . This is my instance dev196477 I have already resetted instance several times to give a try but it didnt work

[Dr Atul G- LNG]

Hi @shreyashett 

No need to worry — this is a known issue with PDIs these days. Please follow the steps below:

1. Log in to developer.servicenow.com.

2. Go to your Profile.

3. Select Change User Role.

4. Change the role from AES to Admin.

5. Save your changes.

6. Log out, then log back in to your PDI instance.

If the issue still persists, you can release the instance and provision a new one.

This is a fairly common issue with PDIs recently. Also, please note that since there’s no official support for PDIs, it might take a few attempts — but keep trying.

Workaround:

If it's still not working, try this workaround:

• Assign the admin role

• Log out and log back in

• Then assign the AES role

• After that, reassign the admin role

This sequence has worked in some cases.

[Nikhil Bajaj9]

Hi @shreyashett ,

Change your role to Admin on developer site and check again. If not working - you can release PDI and get a lower version one.

Regards,

Nikhil Bajaj

[ColtonsR]

I ran into the same thing after resetting my instance. The App Engine license doesn’t come back automatically. You’ll need to request it again through the license portal or open a ticket with your admin.