Change of Contact Email ID

[BillMartin]

Hi there,

I need help in changing my Contact Email ID.

https://www.servicenow.com/community/user/viewprofilepage/user-id/203814

 Thanks,

Bill

[Dr Atul G- LNG]

Hi @BillMartin 

Please log a case with Now Learning Support team and they will guide you. Seems it is your official id and now you want to change it. Case will be helpful.

[Tai Vu · Accepted solution]

Hi @BillMartin 

If I use my ServiceNow ID to access Now Support, can I change my email address on that account?

Please ask your Customer Admin to either deactivate your Now Support account or change its email address to decouple it from your ServiceNow ID, thereby allowing you to change the email address on your ServiceNow ID. If you don't know your Customer Admin, log in to https://support.servicenow.com/ to open a case or contact ServiceNow using one of the phone numbers listed https://www.servicenow.com/support/contact-support.html.

KB1002280 - ServiceNow ID Email Change - Frequently Asked Questions

Beside Now Support deactivation, you also need to disable Partner Flag in your account.

If you are an existing partner or your old account was a partner account, you need to create a request with the Partner team to release/detach your email at partnerops@servicenow.com or go to Partner Support Page.

Cheers,

Tai Vu