Change of Contact Email ID

BillMartin · ‎12-19-2023

Hi there,

I need help in changing my Contact Email ID.

https://www.servicenow.com/community/user/viewprofilepage/user-id/203814

Thanks,

Bill

Tai Vu · ‎12-21-2023

Hi @BillMartin

If I use my ServiceNow ID to access Now Support, can I change my email address on that account?

Please ask your Customer Admin to either deactivate your Now Support account or change its email address to decouple it from your ServiceNow ID, thereby allowing you to change the email address on your ServiceNow ID. If you don't know your Customer Admin, log in to https://support.servicenow.com/ to open a case or contact ServiceNow using one of the phone numbers listed https://www.servicenow.com/support/contact-support.html.

KB1002280 - ServiceNow ID Email Change - Frequently Asked Questions

Beside Now Support deactivation, you also need to disable Partner Flag in your account.

If you are an existing partner or your old account was a partner account, you need to create a request with the Partner team to release/detach your email at partnerops@servicenow.com or go to Partner Support Page.

Cheers,

Tai Vu

View solution in original post

AshishKM · ‎12-19-2023

Hi @BillMartin ,

Check, below the your email, there should be link for "Manage Profile", open that link and after re-authentication profile page will open , scroll down there is Account section and here you can update it.

Primary Email, is the same email which you used to create your profile.

-Thanks,

AshishKMishra

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

BillMartin · ‎12-19-2023

Thanks @AshishKM , I already done this part but it wont allow me for this reason shown in the screenshot.

AshishKM · ‎12-20-2023

Ok, i think you created this profile using your corp emailId that's the reason it's not allowing to change. if there is change in email due to employer change then you can open a case and try to get help.

In the meantime you can hide this email for public.

Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

BillMartin · ‎12-21-2023

Hi Ashish, on which portal should I create the case? The partner portal is pointing me to ask a question in the community.