It appears that the "Agent Workspace for HR Case Management" plugin is not automatically included in student instances. For those looking to explore its functionalities within their learning environment, this might come as a surprise. This plugin offers a unified interface designed to streamline the handling of HR-related cases, providing agents with a comprehensive view and tools to efficiently manage employee inquiries.
While student instances often come with a wealth of features for learning the platform, the absence of this specific plugin suggests it may require separate activation or isn't part of the standard pre-installed set. Students interested in gaining hands-on experience with Agent Workspace for HR Case Management should investigate how to request or install this plugin within their designated instance. Understanding how to add and configure plugins is a valuable skill in platform administration, and this scenario presents a practical learning opportunity. Exploring the available documentation or community forums related to your student instance might provide guidance on enabling this functionality.
