Instance Offline

[AnuradhaV]

Hi ,

It looks like my instance is offline, can anyone help me on this ?

[GlideFather]

Hi @AnuradhaV,

this is nothing uncommon, PDIs are being hibernating after a particular period of inactivity to save the operational costs.

As per your screenshot taken from https://developer.servicenow.com/dev.do#!/manage-instance - click the refresh button and give it a couple of minutes to wake up:

it will soon be available again. If you don't want to wait, oyu need to login every day :))

[Dr Atul G- LNG]

Hi @AnuradhaV 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[M Iftikhar]

Hi @AnuradhaV 

You can try the following steps:

•  Go to the ServiceNow Developer Site
• Click Manage My Instance button (on top right):

•  Click the “Refresh” button and wait for some minutes:

This usually wakes up the hibernated or offline instance.

If it still doesn’t work, and the instance isn’t critical or has no important data, you can release the current PDI and request a new one, it’ll be much faster and smoother.

Hope this helps!

If my response helped, please mark it as the accepted solution so others can benefit as well.