One OOTB BR runs when i update assigned to person in the HR case.
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09-11-2024 03:34 AM
I have a weird scenario,
Here when I create a "sn_hr_core_case_talent_management" record it has two description fields , one is normal description and the other is rich description (HTML type).
When I submit a record I fill in the details of rich description and the description is also populated normally.
But when I update the assigned to person , the description value is copied from rich description, which contains HTML tags .
During investigation I used script debugger and it mentioned that the ootb br (sys ID - 8858040c53672300ff25ddeeff7b1229) is updating the value of description , but the condition is not matching so I am not able to understand why it is running and updating the value.
I tried to put some logs and check but in logs also it is not coming. However , the script debugger is pointing towards the ootb script.
Below screenshot is before i update assigned to person.
Post Updation of assigned to person
IT looks like this
Which looks like the above
THis is the conddition for BR
Any help is greatly appreciated.
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09-11-2024 03:44 AM
Did you try to debug OTB BR sys_id : 8858040c53672300ff25ddeeff7b1229?
if not please paste the BR referring code here.
Accept and hit Helpful if it helps.
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09-11-2024 04:03 AM
(function executeRule(current, previous /*null when async*/) {