Dear community,
As our company is pretty new to the ServiceNow platform, I hope I can rely on you for some help on the following challenge.
I'm facing issues in getting SNow Washington DC to show the correct report I'd like it to generate on our knowledge articles.
I'm trying to get an overview over time of the pace at which our knowledge base is filling up with the articles my agents have been creating over the past few months. However, I cannot seem to get a cumulative aggregation over time - I've only managed to show a graph on how many articles they create every week/month. This is where I'm currently at:
Although this might already give my manager a rough idea as to how we're moving forward, I'm really looking for a graph that represents the total amount of articles in our KB shown over time.
This is my current configuration of the report;
Any thoughts on this?
Many thanks in advance!
Bart.
