Service Now for 3 companies has useless Dashboards

[ndevine]

I've worked for three companies. 

• In service now I want to see a description that is editable and says more than just "computer" or some other useless word. 
• I also want to see the latest work note that does not just show the person who posted and the date and no relevant information about the status of the ticket
• i would also like to be able to edit the page through an obvious edit button which I do not see. 
• is there a basic how to that is at most 30 minutes in length for the average customer/user? 

Thanks all!
This is VERY frustrating. I don't want a tool that CAN DO everything - I need it to do the basics FIRST!
- Neil 

[bammar]

Hello,

 Will type out a few details and some information I hope will help.

First ( since I am not sure of the roles you have in your instance) there is a clear separation in the possibilities of an admin of the system, dashboard, report and a user of those items. 

Dashboards - An admin or a person with specific rights to a Dash and/or reports therein can edit who can access/edit the dash as well as who can edit/access the reports  ( options are usually on the top left corner for the entire dash and on the top right to add widgets and share the dash). Many times Admins or the default system provide a baseline set of dashboards/reports for a group of users (Like a dashboard for people on a team that answers help calls to monitor the teams as well as their own data pts) .  Often times as you see one size all is not enough so if your an ITIL user or user granted appropriate roles, you can go see the option to create your own dash. Then youll be able add reports in that are available to you or that you create. If you didnt create the dash chances are the options are not there unless your system admin. 

Reports - List reports ( or a list in the system) are the main report I can think of where a person could edit by double clicking the cell of a text field ( as long as there are no restrictions to editing that field in a list or otherwise) . The columns shown are customizable.  Also if the field that has non sufficient info in description like " Computer"  - There are 2 remedies I can think of - if its human entered , it would be a training issue and better input would yeild better output and less need for you to ever edit the description  OR its script generated in which case the script may have to pick up more data from the case/incident and fill that in automatically.  When you say page I am not sure if you refer to a dash, or you refer to a form like the incident form.  I hope my explanation helps on a few items but I think others can also help and provide good links with more precise information.  ServiceNow NOW Learning also has self paced free trainings  https://nowlearning.servicenow.com/lxp/en/pages/servicenow