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Setting description and short description on Approval from flow designer

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samadam
Kilo Sage

‎08-12-2025 06:52 AM

How can i set description and short description from flow designer on group approval. I have conditions after the approval is created to close the related case so have a if condition after that. If I try to do n update action would that work?

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to samadam

‎08-12-2025 07:47 AM

@samadam 

the "Ask for Approval" flow action doesn't allow you to set other field values.

So you will have to use before insert business rule on table "sysapproval_group" to set Description and Short Description

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to samadam

‎08-12-2025 07:53 PM

@samadam 

Glad to know that my approach to suggest business rule worked for you.

Would you mind marking my response as correct and close the thread?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader