Setting description and short description on Approval from flow designer

samadam · 4 weeks ago

How can i set description and short description from flow designer on group approval. I have conditions after the approval is created to close the related case so have a if condition after that. If I try to do n update action would that work?

Ankur Bawiskar · 4 weeks ago

@samadam

the "Ask for Approval" flow action doesn't allow you to set other field values.

So you will have to use before insert business rule on table "sysapproval_group" to set Description and Short Description

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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GlideFather · 4 weeks ago

Hi @samadam

well it depends on what you will try, then it will or will not work 😉

It will strongly depend on how your flow looks like, if possible, share it here to get an idea and to have chance to discuss it

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samadam · 4 weeks ago

This is my flow. I was wondering if I should have a BR or use the flow. Here is the flow I have tried to add update action after approval is added but selection doesnt let me pick it.

GlideFather · 4 weeks ago

@samadam and the Case is closed in the step 5?

If so, during the closure just add there update pf the two desired fields..

———
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */

Bhuvan · 4 weeks ago

@samadam

As part of update record action, set 'description' and 'short description' field values and it should work fine. Below is a sample,

Thanks,

Bhuvan