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08-12-2025 06:52 AM
How can i set description and short description from flow designer on group approval. I have conditions after the approval is created to close the related case so have a if condition after that. If I try to do n update action would that work?
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08-12-2025 07:47 AM
the "Ask for Approval" flow action doesn't allow you to set other field values.
So you will have to use before insert business rule on table "sysapproval_group" to set Description and Short Description
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
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08-12-2025 07:42 AM
The description has to be set on the Approval not on case though. Once the Approval is created need to set these.
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08-12-2025 07:47 AM
the "Ask for Approval" flow action doesn't allow you to set other field values.
So you will have to use before insert business rule on table "sysapproval_group" to set Description and Short Description
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-12-2025 07:51 AM - edited 08-12-2025 07:53 AM
You can use similar logic to update the field values. Do you need any help with the action ?
Thanks,
Bhuvan
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08-12-2025 07:44 AM
so what did you start and where are you stuck?
share screenshots.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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08-12-2025 08:00 AM
I created a business rule and got it working, I was trying to do that in a flow earlier.