Unhelpful Responses Looking for Community Karma

[SteveMacWWT]

A lot of community responses these days look like people are using ChatGPT generated responses that provide absolutely no help to the questions getting asked. This is degrading the quality of the forums to the point where newer users are not going to get the help that has been available in the past.

The types of responses I'm referring to go somewhat like an example I saw first thing today:

• User asks for advice on what CI class(es) should be used to track automations
• First response is a generic 'check CMDB, CSDM and your Incident table' that reads like it is generated by ChatGPT, and provides no information regarding the users question. 
• That response is of course followed by the Community version of YouTube's 'Smash Like & Subscribe!', and an 'ad' for the responder the responder's extensive signature.  

/rant over

[Shaqeel]

Hi @SteveMacWWT 

You missed something

nowKB.com

😛

Lol

[CMDB Whisperer]

Amen.  This trend is horrible, and of course it goes beyond ServiceNow Community.  The complacency is mind-numbing.  The only thing that seems to matter is that there is some sort of well-constructed response that is grammatically correct and that there are a couple of URLs to click on.  Whether that response actually contains any useful or relevant information is immaterial.  I just don't get what the drive is.  I mean sure, the gamification aspect of Community is useful because it helps reward users who care about helping the community, but beyond the satisfaction of building a good reputation there is not much benefit.  So why bother trying to fool people with responses that don't actually help?  You're not fooling anyone.  And you're not fooling anyone by getting your friends to Like your comments either.  There really needs to be a better way to deal with those posts, perhaps down-voting would help,  like in Stack Overflow. 

Anyway I commend your rant.  We need to be good stewards of this community so that it continues to be a helpful tool for users of the platform.