Within an order guide can you make use of the cat items or record producers Available for?

[adrianwhite]

I have a large number of very similar departments with very similar portal forms, but we just had a merger, so our processes haven't been aligned yet. For now, we need to use the current "Available for" config.

Can I use what is already configured on the Catalog items or Record producers, or do I have to map all of the available for / not available within the order forms? 

[Runjay Patel]

Hi @adrianwhite ,

As i said, you need adjust the available for and not available for based on your target audience.

Create user criteria and add those in available for and not available for.

Or if you have specific scenario then let me know, will help you to build user criteria.

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[Omkar Mone]

Hello Adrian, 

You can define User Criteria and add those to your catalog item based on your visibility restrictions. Please check this link from ServiceNow's official documentation - https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/service-catalog-manag...

But to hide items in order guide, I think you need to also have some conditions in he rule base, so it will hide/show where the condition satisfies.

[adrianwhite]

my question is that I already have user criteria that make the Available for work as expected (independently) for each item.

when I build an order guide these user criteria are not apply (within the order guide)

[Omkar Mone]

Ohh then you would have to make use of Rule base condition. In that Rule base condition, you need to call a Script include where you can use your existing user criteria with help of User Criteria API 

for reference check below - 

https://www.servicenow.com/community/itsm-forum/how-can-i-apply-user-criteria-in-an-order-guide/td-p...

https://www.servicenow.com/community/developer-blog/usercriterialoader-api-to-evaluate-user-criteria...

https://www.servicenow.com/docs/bundle/xanadu-api-reference/page/app-store/dev_portal/API_reference/...